Only use Half Rail PLUS with Benno Wheel Guards or Utility Pannier Bags.Make sure that no parts of the body or clothing come near moving parts on the bicycle, such as chain, spokes, tires or brakes. Benno Rails may help stabilize load during normal operation but do not protect in the event of an accident or bike falling over.
These decks are built very well, but the installation is pretty time consuming / painful. For the screw on the front side, you'll need a 13mm socket with a long extension bar to reach the inside of the nut - not the 13mm open wrench listed in the manual. Another downside is that the slots on the deck have sharp edges - I wish they could round them off a little.
We had the bike shipped to us, and it arrived in perfect condition. The assembly was minimal and easy. It’s a beautiful bike. Smooth, easy, fun. Ride happy! 😎
Purchased a new cargo e-bike and was very pleased with the process from start to finish. I needed to arrange pick-up or delivery and Brendan was super helpful sharing options and getting me all of the information I needed. Great deal, great and friendly service, what's not to like??