Service Department

Service Department Hours


Monday - Friday: 10am - 5pm

We're here to keep your e-bike running smoothly!

To book an appointment:

Call 541-386-6086
Text 541-293-1308
Email service@oregon-ebikes.com

We are Bosch certified.Bosch logo

Service Rates & Quotes


Hourly Labor Rate - $90

*Excludes parts

Our Service Team has extensive experience with e-bikes and are passionate about getting yours riding like a dream

 

FAQs


If I make an appointment for a certain day, does that mean my bike will be ready that day? 

While this occasionally does happen, we are unable to guarantee same-day turnaround on service appointments. In special circumstances where urgency is important, we'll do our very best to make that happen. Feel free to reach out to discuss your specific needs in more detail, we love to problem solve!

When I drop my bike off, will you be able to give me an estimated timeline for when it will be ready? 

We can certainly make an educated guess, though sometimes our technicians discover other areas needing attention once they have your bike in the stand. With access to service parts less reliable currently, this also adds an element of uncertainty (more on that below).

Can I drop my bike off earlier than my appointment date? 

Yes, indeed. We recommend dropping your bike off the day prior to your service appointment if possible. Due to space constraints we kindly ask that you refrain from dropping your bike off days in advance, though we understand that life scheduling can be tough!

I think the issues happening with my bike should be covered under warranty. What should I do?

We can help with that! Our service team will work with the correct vendor to source replacement parts and submit warranty claims if that indeed ends up being the case.

How will I know when my bike is ready? 

We will send you a text when your bike is ready to roll. If you prefer a different method of communication, just let us know!

Do you offer any service specials? 

Yeah! Check out our Ride Happy Club service perks below, which include a complimentary multi-point inspection 30-60 days after your bike purchase and also $100 toward future service needs. We do occasionally offer off-season service specials as well, and be sure to subscribe to our e-newsletter list so you're in the know!

What else should I know?

As you might have heard, the supply chain is a little wonky in the bike world these days. We are proactively working to keep common repair parts in stock, though availability can be spotty. We appreciate your patience if your bike's service turnaround time may be longer than usual

Free Service with Purchase


With any new bike purchase, you'll receive the following Ride Happy Club perks:

  • Complimentary 30-60 day multi-point inspection (for Gorge residents)
  • $100 in OEB Bucks toward future service (Non-local customers will be reimbursed for up to $100 of service at your local shop)
  • 1 year of 24/7 roadside assistance through the Better World Club

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