Monday - Friday: 10am - 5pm
We're here to keep your e-bike running smoothly!
To book an appointment:
We are Bosch certified.
Hourly Labor Rate - $90
Our Service Team has extensive experience with e-bikes and is passionate about getting yours riding like a dream.
We offer flat tire repair on *almost* every bike that exists, both electric and non-electric.
We are currently unable to troubleshoot or repair issues with motors, batteries, displays and any other electrical components outside of these three manufacturers.
If I make an appointment for a certain day, does that mean my bike will be ready that day?
While this occasionally does happen, we are unable to guarantee same-day turnaround on service appointments. In special circumstances where urgency is important, we'll do our very best to make that happen. Feel free to reach out to discuss your specific needs in more detail, we love to problem solve!
When I drop my bike off, will you be able to give me an estimated timeline for when it will be ready?
We can certainly make an educated guess, though sometimes our technicians discover other areas needing attention once they have your bike in the stand. With access to service parts less reliable currently, this also adds an element of uncertainty (more on that below).
Can I drop my bike off earlier than my appointment date?
Yes, indeed. We recommend dropping your bike off the day prior to your service appointment if possible. Due to space constraints we kindly ask that you refrain from dropping your bike off days in advance, though we understand that life scheduling can be tough!
I think the issues happening with my bike should be covered under warranty. What should I do?
We can help with that! Our service team will work with the correct vendor to source replacement parts and submit warranty claims if that indeed ends up being the case.
How will I know when my bike is ready?
We will send you a text when your bike is ready to roll. If you prefer a different method of communication, just let us know!
Do you offer any service specials?
Yeah! Check out our Ride Happy Club service perks below, which include a complimentary multi-point inspection 30-60 days after your bike purchase and also $100 toward future service needs. We do occasionally offer off-season service specials as well, and be sure to subscribe to our e-newsletter list so you're in the know!
What else should I know?
As you might have heard, the supply chain is a little wonky in the bike world these days. We are proactively working to keep common repair parts in stock, though availability can be spotty. We appreciate your patience if your bike's service turnaround time may be longer than usual
I love this bag, it snaps it securely and doesn't add balance issues like my bike panniers, all the weight is in the center for the bike
The Thule EasyFold XT 2 was ready to use ride out of the box. No assembly required. You can secure the EasyFold to the hitch and lock it from up above. No need to crawl underneath to insert a hitch pin and lock. The tilt function is very convenient. The "claws" gripped the frames of the Cube step-through and the Faraday step-through very securely. It also worked with two Homage step-throughs with the use of frame adapters.
Easy to install and works great, high quality item.
We had bike shipped to us. It was well packaged and arrived in great shape. Assembly was minimal and easy. Everything worked. No problems. The Bosch mid-drive system gives the feel of riding a "real" bike. We even tested it with the assist turned off, and didn’t notice any extra drag from the motor.
Couldn’t be happier with this bike. Fantastic performance exceeded my expectations.