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Shipping Policy

Shipping Policy

Our free shipping policy applies to the purchase of any regularly priced bike, excluding cargo bikes. It is honored anywhere in the contiguous United States. Prior to shipping, our professional mechanic builds your e-bike and test rides it to be sure it's running as smooth as butter! You then have 2 options:

 

1) Receive the bike at your home. There will be some light assembly required, and depending on the bike it may include putting the handlebars on, attaching the pedals, putting the front wheel on, and/or sliding the seat post into the bike.

 

2) Have the bike shipped to your local bike shop, and leave the grunt work to them! (Typical assembly fees range from $75-$150).


White Glove Treatment

Meet Jenn, our shipping specialist. With her white gloves, rolls of bubble wrap, and her hydraulic lift, she’s delivered 500+ oversize items with a 99% success rating. When she seals your e-bike in its dual density padded box with a kiss, your e-bike is riding first class, minus the mimosas.  


Timely Deliveries

You’re excited about your e-bike, and we are too. That’s why we’ll have your bike pre-assembled, packed and on its way as soon as possible. You will find estimations on individual product pages for ship dates, and for approximate transit times once your bike leaves our store, see table below.

 

 

FAQs

Orders Outside of the Contiguous US?

We have 30 years of experience negotiating with shipping carriers for the best rate. And yep, our ready-to-ride assembly applies. Call or email us for a quote.


At Oregon e-bikes, our ethos is ride happy. On the road, riding happy is easy. It’s the getting there that’s tricky, and why we do things differently.