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Shipping Policy
You've got options.
Option 1 - Free! Our free shipping policy applies to the purchase of any full-priced or discounted bike, excluding cargo bikes and used/demo bikes, and is honored anywhere in the contiguous United States.
With our free shipping option, your bike will arrive partially assembled. While we know there are some mechanically-inclined folks out there, we highly recommend having your bike shipped to your local shop or mobile mechanic service so that a pro can perform the remaining assembly required. Typical finishing touches include (but are not limited to) putting the handlebars on, attaching the pedals, putting the front wheel on, and/or sliding the seat post into the bike (assembly fees vary, though generally range from $75-150).
Option 2 (Recommended) - $200 - Ready-to-Ride! Our ready-to-ride shipping program is a win-win. Your bike will come with the front wheel and handlebars installed, and you'll just need to twist the handlebars upright, tighten the stem bolts, and install your pedals. This option is a flat fee of $200 within the continental U.S. - and saves you any additional assembly fees, time and hassle.Riese & Müller bikes - Free. If you are purchasing a Riese & Müller e-bike, you're in luck! You'll be automatically enrolled in the Ready-to-Ride shipping option, at no charge. Enjoy a savings of $200+, and get riding as soon as possible! Excludes Riese & Müller front-loading cargo bikes (the Load and Packster series).
Cargo bikes & used bikes - by quote. We are happy to run a shipping quote for you and work toward the most cost effective delivery method for cargo bikes and used bikes. Our Shipping Manager Jenn is a miracle worker!
White Glove Treatment
Meet the husband-wife Dream Team behind your bike, Ollie and Jenn. Regardless of which shipping option you choose, Ollie first ensures your bike is purring before handing it off to Jenn for her white glove treatment. She’s delivered countless oversize items with a 99% success rating. When she seals your e-bike in its box with a kiss, your e-bike is riding first class, minus the mimosas.
Timely Deliveries
You’re excited about your e-bike, and we are too. That’s why we’ll have your bike packed and on its way as soon as possible. You will find estimations on individual product pages for ship dates, and for approximate transit times once your bike leaves our store, see table below.
