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Excellent purchase process and service

Purchased a new cargo e-bike and was very pleased with the process from start to finish. I needed to arrange pick-up or delivery and Brendan was super helpful sharing options and getting me all of the information I needed. Great deal, great and friendly service, what's not to like??

Does the job

Install was simple. Seems durable. Improves the utility of an already utilitarian bike!

A spare remote conmtrol

I damaged my remote control by turning the bike upside down to work on the wheels. I was unaware that I was damaging the sensitive touch control surfaces. So I ordered a replacement. Turns out that all I had to do was clean the touch surfaces of grit and dirt for them to work again. I now have a clamp that protudes from the grips so that the bike rests upon the clamp instead of the remote, and I still have the back up remote control.

Impressed with the build quality

This is a well thought bag that has served me well over the last few weeks. It will hold a large bag of groceries and even has a beverage holder for a thermos. There is a hole in the bottom in case fluid gets into the bag. It collapses into a very flat form factor when not in use and has easy to use clasps with expansion capabilities. I am very happy with it, since it really turns my Tern Vektron e-bike into a utility vehicle rather than just a good way for me to get around my city.

Tern Transporteur Rack

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